Homeowners

Do you currently have a VHFA loan?

Only a small number of loans are serviced by VHFA staff in our Burlington office. Most VHFA loans may be serviced by the bank or credit union that originated your loan. In this case, contact them for information and questions about your loan.

All existing VHFA mortgages are serviced by one of the institutions listed below or by your original lender.  If you need assistance determining who to speak to regarding your loan, please contact us at 1-800-339-5866.

If you bought your home in January 2009 or after and received VHFA Benefits your mortgage is likely serviced by U.S. Bank National Association. If U.S. Bank services your mortgage, please contact them directly at 1-800-365-7772 or visit www.usbank.com/mortgage/.

If your loan is serviced by VHFA, and you send your payments to our payment processing box in Dallas, TX, choose from the following options: 

Online access for account information or to make a payment

Having trouble with online access or wish to pay by phone? Call 855-582-0226

To pay by mail:
Vermont Housing Finance Agency
PO Box 660592
Dallas, TX 75266-0592

For general customer service inquiries, correspondence and tax bills:
Vermont Housing Finance Agency
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

VHFA does not offer refinance options. If you want to refinance your mortgage, you will need to contact a lending organization that offers refinance opportunities.

Contact a representative at VHFA's Burlington office by email or by phone (1-800-339-5866 toll-free).  Our customer hours are 8:00am - 4:00pm.

Trouble Paying?

Whether it is loss of work, health issues or a life event, many Vermonters run into issues paying their mortgage at some point during the life of their loan. There may be options available that can help you keep your home or help you move to the next stage of life.

Trouble paying your VHFA Loan

If you are currently having trouble paying your VHFA loan, or see the potential for future difficulties due to a life event or hardship, taking action as soon as possible may be the key to saving your home. Every situation is different, but the following steps can help you get started:

  • Determine who services your loan. Read more about how or contact VHFA at 1-800-339-5866 or [email protected]. 
  • Contact the organization who services your loan. Let them know you are having a difficult time making your payment, and explore potential "loss mitigation" strategies. Your servicer cannot help you if they don't know you are having trouble.
  • Contact a HUD-Approved Housing Counseling Agency. HUD sponsors counseling agencies who can provide advice and guidance on defaults, modifications, credit issues, and "loss mitigation" options. You can search all HUD-Approved Housing Counseling Agencies in Vermont through the Consumer Financial Protection Bureau website, or you can visit the NeighborWorks Alliance of Vermont website for information about nonprofits in your area with NeighborWorks certified-affordable housing services. 
Trouble Paying your non-VHFA Loan

If you are currently having trouble paying your non-VHFA loan, or see the potential for future difficulties due to a life event or hardship, taking action as soon as possible may be the key to saving your home. Every situation is different, but the following steps can help you get started:

  • Determine who services your loan.
  • Contact the organization who services your loan. Let them know you are having a difficult time making your payment, and explore potential "loss mitigation" strategies. Your servicer cannot help you if they don't know you are having trouble.
  • Contact a HUD-Approved Housing Counseling Agency. HUD sponsors counseling agencies who can provide advice and guidance on defaults, modifications, credit issues, and "loss mitigation" options. You can search all HUD-Approved Housing Counseling Agencies in Vermont through the Consumer Financial Protection Bureau website, or you can visit the NeighborWorks Alliance of Vermont website for information about nonprofits in your area with NeighborWorks certified-affordable housing services.
Federal programs to avoid foreclosure 

Depending on the type of loan you have and your situation, you may be eligible for federal programs that can help you avoid losing your home to foreclosure. For more information, read information from the U.S. Department of Housing and Urban Development, inquire with your loan servicer, or consult with one of the housing counseling agencies described above. Although VHFA loans are not eligible for federal programs regarding loss mitigation, there are other ways you can take action.  

VHFA Privacy Notice

Our Privacy Notice describes VHFA’s practices for handling your personal information and the steps we take to protect it. Read our Privacy Notice here.  To have the VHFA Privacy Notice mailed to you, please call 1-802-864-5743 or 1-800-339-5866 and ask for the Servicing Department; or email [email protected].

What is federal recapture tax?

Many VHFA programs provide federal tax benefits for the borrower, including MOVE, MOVE MCC and MCC.  As a result, under certain circumstances, the federal government may recapture a portion of the benefit. 

Will recapture tax be owed?*

Recapture occurs if all three (3) of the following conditions occur:

  1. home is sold in less than nine (9) years from the purchase date, and
  2. the home sale results in a profit, and
  3. combined income for borrower and non-borrower spouse exceeds maximum income** for recapture at the time of sale recapture tax may be owed.   

The recapture tax owed is calculated by comparing three (3) different calculations and taking the lowest of the three:

  1. 6.25% of the original principal balance, or
  2. 50% of the profit on the sale, or
  3. IRS recapture tax computation detailed in the Recapture of Federal Mortgage Subsidy Form 8828 instructions. 

Any tax filer who purchased a home with a mortgage revenue bond program like MOVE, MOVE MCC and MCC must complete and file IRS Form #8828 upon sale or disposal of the home.

Reimbursement of recapture tax paid

If recapture tax is owed and paid upon the sale of a VHFA financed home, the tax paid may be eligible for reimbursement by VHFA.  To request reimbursement, complete and send the Recapture Tax Reimbursement Form to VHFA with all documents requested.   The request must be received no later than December 31 of the calendar year following the tax year in which the tax was owed and paid.

 

* Neither VHFA nor VHFA Participating Lenders are licensed to provide tax advice, detailed recapture tax questions should be directed to a licensed tax professional.

**Maximum income for recapture changes annually, a disclosure is provided at the time of closing that includes a maximum income grid, for detail on what the current income thresholds please contact a VHFA Participating Lender.